Return Policy
SHOP USA TEXAS INC — SHOPUSATEX.COM
2321 West Arkansas Lane, Suite 100, Pantego, TX 76013
Website: SHOPUSATEX.COM | Email: INFO@SHOPUSATEX.COM
Phone: (817) 308-2338 | (682) 241-0724
Thank you for shopping at SHOPUSATEX.COM, owned and operated by SHOP USA TEXAS INC, Texas, USA. In this document, "Seller," "We," and "Us" refer to our company and website, while "Buyer" and "You" refer to the customer. We reserve the right to amend this Return Policy at any time. Please check our website regularly for updates.
Return & Exchange Policy
Return Window
You may return or exchange eligible items within 30 days of the delivery date, subject to Seller's Return Approval. All return requests must be submitted by email with proof of condition and photos within 24 hours of delivery receipt to qualify.
Eligibility Requirements
To be eligible for a return or exchange, items must:
- Be in their original, unused condition
- Have all original tags attached
- Be returned in the original, undamaged box and/or packaging
- Not have been washed, worn, or had tags removed
The following items are not eligible for return or exchange:
- Discounted or sale items
- Clothing and jewelry returned due to wrong size or fit (please measure carefully before ordering)
- Items returned without a return request submitted within 24 hours of delivery
- Items returned without a reasonable explanation
Damaged or Defective Items
If your item arrives damaged or in poor condition, email us within 24 hours of delivery with photos and proof of condition to request a Return Approval. After investigation, we will offer an exchange. If you prefer not to exchange a damaged item, a full refund will be issued.
Wrong Size or Color (Buyer Error)
If an item is in good working condition but the wrong size or color was selected by the buyer, the refund will be subject to a 20% restocking fee plus the original shipping charge of $7.75 USD.
Restocking Fee
A 20% restocking fee applies to all returns without a reasonable explanation or where the return request was not submitted within 24 hours of delivery receipt.
Refunds
We do not provide cash refunds for unwanted products. Approved refunds will be processed back to the original payment method after inspection of the returned item. Buyers are responsible for all return shipping fees.
Sizing & Measurements
Please carefully measure yourself (shoulder, bust, chest, waist, hip, finger, wrist, etc.) before purchasing clothing or jewelry. We do not accept returns on clothing or jewelry based on claims of wrong size or poor fit.
How to Return
- Email us at INFO@SHOPUSATEX.COM within 24 hours of delivery with photos and proof of condition.
- Wait for Seller's Return Approval before shipping any items back.
- Ship the item in its original packaging to the return address below.
- Once received, we will inspect the item and process your refund or exchange.
Return Address
SHOP USA TEXAS INC
SHOPUSATEX.COM
2321 West Arkansas Lane, Suite 100
Pantego, TX 76013
Email: INFO@SHOPUSATEX.COM
Phone: (817) 308-2338 | (682) 241-0724