Shipping Policy
SHOP USA TEXAS INC — SHOPUSATEX.COM
2321 West Arkansas Lane, Suite 100, Pantego, TX 76013
Website: SHOPUSATEX.COM | Email: INFO@SHOPUSATEX.COM
Phone: (682) 230-5791 | (682) 241-0724
Thank you for shopping at SHOPUSATEX.COM, owned and operated by SHOP USA TEXAS INC, Texas, USA. In this document, "Seller," "We," and "Us" refer to our company and website, while "Buyer" and "You" refer to the customer. We reserve the right to amend this Shipping Policy at any time. Please check our website regularly for updates.
Shipping & Delivery Policy
Shipping Timeframes
Delivery times vary by product group as outlined below. All timeframes are estimates and may vary based on destination, customs processing, and carrier performance. Business days exclude weekends and public holidays.
Domestic Shipping Groups (Ships from United States)
AL15 Group — Domestic Standard (3–15 Business Days)
All AL15 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 4–18 business days (typically ~10 days)
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
AL7 Group — Domestic Economy (3–7 Business Days)
All AL7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
AM7 Group — Domestic Economy (3–7 Business Days)
All AM7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
CO7 Group — Domestic Economy (3–7 Business Days)
All CO7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
JP7 Group — Domestic Economy (3–7 Business Days)
All JP7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
SA7 Group — Domestic Economy (3–7 Business Days)
All SA7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
TE7 Group — Domestic Economy (3–7 Business Days)
All TE7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
WM7 Group — Domestic Standard (3–7 Business Days)
All WM7 Group products ship from the United States.
Handling time: 1–3 business days
Transit time: Estimated delivery: 5–7 business days
Added Estimate....Free shipping on orders over $100.00 USD — otherwise $12.75 USD per item.
International Shipping Groups (Ships from Outside United States)
AL25 Group — International Standard (3–25 Business Days)
Handling time: 1–3 business days
Transit time: Estimated delivery: 16–18 business days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
AB35 Group — International Economy Extended (11–35 Business Days)
Handling time: 1–3 business days
Transit time: 11–35 days, averaging 25 days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
AL35 Group — International Economy Extended (11–35 Business Days)
Handling time: 1–3 business days
Transit time: 11–35 days, averaging 25 days
Free shipping on orders over $25.00 USD — otherwise $7.75 USD per item.
Pacific Islands Group — International Extended (3–35 Business Days)
Handling time: 1–3 business days
Transit time: 3–35 days, averaging 25 days
Flat shipping fee: $18.00 USD per item.
General Shipping Information
Shipping charges are automatically calculated at checkout once you enter your shipping address. After payment is confirmed and items are in stock, your order will be dispatched promptly. You will receive an email notification with tracking information once your order has shipped. Orders are fulfilled via USPS, UPS, FedEx, or other available carriers.
Prices are calculated without taxes or customs duties. Depending on your destination country, your purchase may be subject to import duties, taxes, or customs fees charged by local authorities. These charges are the buyer's responsibility. Please contact your local customs office for details. The Seller is not responsible for these charges and will not issue refunds for items refused at customs or returned due to non-delivery.
When you place your order, you will receive an estimated delivery date. We make every effort to meet these estimates, but cannot guarantee them due to factors outside our control, such as weather delays or customs clearance. If your package is lost or delayed in transit, please contact us immediately. We will file a claim with the carrier on your behalf and, if successful, send a replacement promptly.
Note: Delivery timeframes are estimates only and may vary based on destination, customs processing, and carrier performance. Business days exclude weekends and public holidays.
Defective or Damaged Item Return & Refund Policy
We stand behind every product we sell. If your item arrives defective or damaged, you may qualify for a full exchange or refund at no additional charge to you.
How to Qualify for a Return or Refund
To be eligible, customers must email us within 24 hours of delivery receipt at INFO@SHOPUSATEX.COM with the following:
- Your order number
- Clear photos or a short video showing the defect or damage
- A brief description of the issue
Claims submitted after 24 hours of the confirmed delivery date will not qualify for a return or refund. Please inspect your item immediately upon receipt.
Return Shipping
We cover all return shipping costs for defective or damaged items. You will never be asked to pay return shipping for a product that arrived in unsatisfactory condition due to a defect or damage in transit. In most cases, we will send a prepaid return label or, for lower-value items, allow you to keep the item and ship a replacement directly to you.
Refund & Exchange Process
- Once your claim is approved, we will ship a replacement item or issue a full refund as quickly as possible.
- If the same item is no longer available, we will offer a full refund or store credit.
- Returns are not accepted for items damaged due to misuse, normal wear and tear, or customer error.
Contact Us
SHOP USA TEXAS INC
Store: SHOPUSATEX.COM
PO Box 151082, Arlington, TX 76015
Email: INFO@SHOPUSATEX.COM
Phone: (682) 230-5791 | (682) 241-0724